What We Collect and Why We Use It
When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the payment method you choose. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet number
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to reconcile deposits and withdrawals against your account. We do not store your full wallet PIN or mobile banking credentials at any point. We also collect device and session data — browser type, IP address, and approximate location — to keep your account secure and to
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detect unusual access patterns. This data is not sold to third parties. We may share it with payment processors and fraud-prevention services strictly to complete your transaction or protect your account. Retention periods vary by data type: basic account details are held for as long as
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your account remains active and for a period after closure as required by applicable rules. You can request a copy of your data or ask us to correct inaccurate records by contacting our support team. Availability of the platform and applicability of this policy depend on
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your local law and the region from which you access it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.